Substitution, Refund & Cancellation Policy

Substitution Policy

For on-demand creative designed gifts such as deco accessaries, vendor will do their best to ensure item is as similar as possible to the picture.

However, wrapper/ ribbon/ other contents' stock may vary daily and there are times that particular may run out of stock. Therefore, vendor will replace with other similar  wrapper/ ribbon/ other similar content (either by type or by colour) while maintaining the overall look of the flower.

Rest assured that value of the item will remain the same / higher.

Refund & Cancellation

Orders can only be canceled/refunded if the item is not yet in production / not been prepared and not shipped out. A RM5 processing fee will be imposed for all cancellations due to change in decision.

Strictly no refund / cancellation allowed 48 working hours before as items are made to order specially for you. If the item has been processed for you, no refund is possible.

Vendor is strictly not responsible for delays caused by courier service.No refunds/ cancellation can be made as vendor has no control over the delivery times and period of courier service.

Changes of delivery date / card message to an order can only be made min. 48 hours in advance provided the item has not been processed.

 Any damages to the item:

 • Non-perishable items (for eg. items sent via courier service): damages must be flagged to Angeliz team within 24 hours upon successful delivery.

 • If a gift is damaged during shipping, vendor will be responsible to replace the same item/ we will replace an item with similar value from the same vendor.

 • Refund for local banks will be made within 7-14 working days 

Return:

 If you have received a defective item / an incorrect item, returns need to be made as vendor will be making a correct replacement of the item. Shipping fee to return the item will be borne by vendor.